Changes to a Membership

If, at any time, there is to be a change to membership, the proper change form(s) must be submitted in-person at the member service desk by the 13th of that month before the designated draft date on the 14th. Failure to do so will result in that month’s draft being non-refundable. Changes via fax, phone, email, or standard mail are not permitted. Changes made to membership status for those members also enrolled in a fee-based program cannot take effect until draft following completion of the enrolled program.

Holds on a Membership

If circumstances arise, members in good standing may place their membership on hold for up to four months in a calendar year. During the hold period, there will be a $8 monthly hold fee due upfront. Members must complete the proper hold form in-person at a member service desk for a hold to take effect by the 13th of the month. At the end of the agreed hold period (a maximum of four months), the membership will be automatically reactivated with monthly draft charges beginning to occur on the agreed-upon draft date on the 14th of that month.

Terminate Membership

As a member of the Stephens Family YMCA, members may terminate their membership at any time before the 13th of the month. The termination must be made in person at the Stephens Family YMCA location. Individuals must turn in a completed termination form to the member service desk with their signature. Your monthly draft will continue until you formally cancel the membership per above. Phone calls, messages, or emails requesting termination will not constitute the termination.

Program Registration

All program registrations summer camp, swim lessons, sports, climbing wall, etc. must take place online or in-person at the member service desk. Program registration can no longer be done via phone, email, or standard mail. 

Program Participant Cancellation Policy

By the YMCA: 

•  Insufficient enrollment: Full Refund.
•  Registration for a class is received in the mail after the class has been filled: Full Refund.

By the participant:

•   Cancellation by member BEFORE the start of the program: Member pays 25% processing fee.
•   Cancellation by member AFTER the start of the program session: No Refund.